Soalma Basics

    Can people who aren't very tech savvy use Soalma?
    Soalma doesn't have a feature I am looking for. Can you add it?
    What kind of support do you provide users?
    Can I specify when my Legacy is to be shared?
    What about the rest of my legacy planning, I don't know what to include. Do you help with that?
    I want my parents (or someone else close to me) to use Soalma but I don't know how to bring this topic up with them.
    Do I need to download an app?
    I already have a will - what more value can Soalma add?
    I know this is important but I don't know where or how to start.
    Why can't I do everything Soalma does on my own without Soalma's help?
    I want to friend to use Soalma. How can I give them access?
    What happens to my Legacies if Soalma doesn't exist in 50 years?

    Creating and Editing Legacies

    How long does it take to create a Legacy in Soalma?
    Can I include written messages or letters as part of my Legacies?
    What types of media can I include for my Legacies?
    Do I have to create the content directly in Soalma or can I use existing files?
    Can I create different Legacies for different people?
    Can I edit my Legacies?

    Sharing my Legacies

    Do my Legacies have to be shared after passing?
    How do Recipients get my Legacies?
    How do I ensure my legacies are shared after I pass?

    My Contact Universe

    Can I create groups of contacts?
    Can I import contacts from my phone or email?
    Are there any restrictions to the number of contacts I can have in Soalma?
    My children/ grandchildren are too young to have email addresses? How can I create a Legacy for them?

    Trustees

    Can I change my Trustees?
    Is there is minimum/maximum number of Trustees I need?
    Do all my Trustees need to confirm my passing?
    Do I have to tell a Trustee that I am doing this?
    How does Soalma handle situations where a Trustee is unresponsive or unable to confirm my passing?
    What are the customizations I can make for Trustees?
    Do my Trustees have to live locally in my country?
    Will Trustees be able to access my Legacies?
    What is a Trustee?

    My Account & Settings

    What happens to my account after I pass?

    Security, Privacy & Terms of Use

    How does Soalma handle privacy/security?
    Are Soalma Legacies legally binding?
    Will you view the content of my Legacies?
    Are there any ages restrictions for using Soalma (either for Users or Trustees)